City of Germantown

The Germantown Fire Department is a professional, full-service agency providing excellent fire and emergency medical services for visitors and residents of Germantown. In addition to service to the community, the Germantown Fire Department is also very actively involved with preparedness activities at the local, county, regional, state and federal levels. These activities provide service to our community in areas such as mutual aid, incident management, technical rescue, emergency management and urban search and rescue. 

The Germantown Fire Department currently has a Class 1 rating from the Insurance Services Office (ISO) and its Public Protection Classification program.  Class 1 represents superior property fire protection, and Class 10 indicates that the area’s fire suppression program does not meet ISO’s minimum criteria.  Generally, the price of property insurance in a community with a good fire rating is lower than in a community with a poor fire rating.  This could mean measurable savings in insurance premiums for homes and businesses alike.

Response Time

The department responds to an average of 5,000 calls per year. Of those calls, 70% are emergency medical in nature. The average response time for the Germantown Fire Department is six minutes.

Customer Survey

The Germantown Fire Department strives to provide the best fire and life safety protection services for our community through many aggressive programs. However, we want to be sure that we're meeting the needs of our community and living up to your expectations. Customers receive a customer satisfaction questionnaire following any significant fire or emergency medical call. Results show that 99% of customers rate Germantown Fire and EMS services as outstanding or above average (92% rate as outstanding).