The City of Germantown is pleased to announce the upcoming launch of a major infrastructure project to replace all residential and commercial water meters throughout the city. This initiative, aimed at modernizing the water metering system, is set to begin as early as October 2024.

Over the next 18 months, under the direction of the City’s Public Works Department, teams of contractors will work systematically to install advanced Kamstrup ultrasonic meters for all 14,500 water customers. This new technology will provide more accurate readings and offer residents access to real-time water usage data via a secure online portal. The new meters will transmit water usage readings via radio frequency to data collectors located on the city's water towers and civil defense siren poles, improving both service accuracy and customer access to information.

To ensure a smooth transition, the City’s communications team will partner with the contractor to notify residents in advance of their meter replacement. Specific plans are still being developed, but residents will receive timely notice of the expected timeframe for their meter installation. Residents can sign up to receive emergency notifications at Germantown-TN.gov/alert.

Contractors will knock on doors and attempt to speak with residents before temporarily turning off the water to replace the meter. The installation teams will be easily identifiable, wearing uniforms and driving vehicles clearly marked with the VEPO logo.

"We are excited to begin this important upgrade to our water system," said Public Works Director Bo Mills. "This project will not only improve our ability to serve residents but will also empower them with tools to better manage their water usage and detect any issues early."

Residents can expect brief service interruptions during the installation process. The City will provide updates and notify residents before installations occur in their area. The project is anticipated to be completed by summer 2026.

For more information about the water meter replacement project, visit Germantown-TN.gov/meters or contact Germantown Customer Service at CustomerService@Germantown-TN.gov or (901) 757-7200.